Supporter Care Coordinator - Closing Date: 03/07/2024 (Ref: SCC0534)

We are seeking a dedicated Supporter Care Coordinator to join our brilliant fundraising team.

Focusing on delivering high-quality customer service and exceptional care to our supporters (donors),  the ideal candidate will possess excellent communication and interpersonal skills, a proactive attitude, and a keen attention to detail.

Is this role for you?

• Do you have a passion for building relationships with supporters and providing exceptional stewardship to these supporters, or high-quality customer service?
• Are you skilled in managing data and information with accuracy and precision?
• Can you juggle multiple projects, prioritise effectively, and meet deadlines?
• Do you thrive both working independently and as part of a collaborative team?
• Are you proactive, flexible, and eager to embrace innovation and improvement?

If you answered yes to any of these questions and are enthusiastic about making a meaningful impact, we would love to hear from you.

Key Skills

Candidates with transferable skills and relevant experience are encouraged to apply. The key skills that we are looking for in a candidate are below.

• Proficient in using Microsoft Office
• Experience of using a CRM Database
• Knowledge of Gift Aid, GDPR, and financial processes
• Strong organisational skills with the ability to prioritise and meet deadlines
• Ability to work independently and as part of a team
• High level of accuracy and attention to detail

Key Responsibilities:

• Build and maintain strong relationships with donors, supporters, and volunteers
• Ensure donors feel valued and thanked for their support
• Develop and implement donor / customer journeys to support excellent donor stewardship
• Collaborate with the Communications and Marketing Team to promote fundraising activities
• Coordinate and manage in-memory events and campaigns
• Maintain accurate donor records and handle data with precision